Disabled
Appeal and keep customers.
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Your business or creator account is down. Start here.
Pick the situation closest to yours. Each page starts with a direct answer and the official steps.
When a business or creator account is disabled, hacked or restricted, start with the in-app appeal or recovery flow, save every notice with its date, and do not open replacement accounts. Then use the guide for your situation below. In the EU and UK, you also have legal routes. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
Hacked
First hour and admin access.
Rights
EU, UK and US routes.
Disabled business and creator accounts
- Business account disabled, income at stake
- Backup account suspended too
- Profile disabled, Pages lost
- Monetisation restricted
- Shopping or shop restricted
- Instagram disabled, UK
- Instagram disabled, US
- Instagram disabled, EU
- Small business Page restricted
Hacked accounts
- Brand account locked after staff left
- Real or fake security email
- Hacked, first hour
- Hacked, posting scams
- Report a hack to the authorities
- Unknown admin in business portfolio
Meta Verified
Meta business and ad accounts
- Disabled Instagram, ads still running
- Business verification documents
- Business portfolio disabled
- US small business, ad account disabled
- UK business, ad account disabled
Your rights by country
- Your rights after a ban
- EU DSA appeal right
- Appeals Centre Europe
- Statement of reasons
- UK subject access request
- ICO complaint
- FTC and state AG complaints
- Canada and Australia routes
Usernames and TikTok
- TikTok account banned
- TikTok hacked
- TikTok business suspended
- Username claim with a UK or EU trademark
- Username claim with a US trademark
- Brand name taken on two platforms
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Small businesses, brands, creators and agencies.
- People in the US, UK, EU, Canada, Australia and the Gulf.
- Anyone whose account is part of their income.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Business owner and agency guides (new)
- Hacker Removed Me as Admin From My Meta Business Portfolio: What to Do (2026)
- Business Portfolio Disabled After a Hacker Added Ad Accounts or Ran Ads (2026)
- Business Portfolio Requires Two-Factor and Admins Are Locked Out (2026)
- Lost the Business Email or Domain Linked to Meta Business: How to Recover (2026)
- Former Business Partner or Co-Founder Controls Our Meta Business Portfolio (2026)
- Recovery Cost for Several Facebook Pages, Ad Accounts and a Business Portfolio (2026)
- Meta Verified for Business and a Restricted Ad Account: What Support Can Do (2026)
- Meta Verified Creator Account Hacked: Instagram or Facebook (2026)
- Meta Pixel or Dataset Stuck in a Disabled Business Portfolio (2026)
- Meta Ad Account Restricted Right Before Black Friday or a Big Sale (2026)
- White-Label Account Recovery for Agencies: Fixed Fees and What Is Agreed in Writing (2026)
More business guides (new)
- Meta Business Verification With a UAE Trade Licence: Why It Gets Rejected (2026)
- Meta Business Verification With a Saudi Commercial Registration (CR) (2026)
- Our Facebook Page Was Hacked and Is Running Scam Ads (2026)
- What to Tell a Client When Their Meta Ad Account or Page Is Restricted: Agency Scripts (2026)
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Do you help with TikTok?
Our main work is Instagram, Facebook and Meta ads. For TikTok we can tell you which official route fits.
Is this legal advice?
No. The rights pages are general information.
Do I need to be a business?
No. Personal accounts are welcome too.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.