Live in the EU and your account was banned? The DSA gives you an appeal right.

Step by step

1. Read the notice. It should say which rule was applied and whether the decision was automated.
2. Appeal in the app. Under Article 20 this complaint route must be open for at least six months after the decision.
3. Save the final decision with its date.
4. Submit the dispute to a certified body, such as Appeals Centre Europe, within six months of the decision.
5. If the platform does not follow the rules, you can complain to your national Digital Services Coordinator, for example Coimisiún na Meán in Ireland, the ACM in the Netherlands, Arcom in France or the Bundesnetzagentur in Germany.

Limits

Dispute body decisions are not binding on the platform. Platforms must engage in good faith, but outcomes vary. This page is general information, not legal advice.

What to send

• Your Facebook profile link or the name on the profile.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your username, the notice and the date of each decision.
2. We tell you honestly whether this is something we can help with.
3. We help you put the facts in order for the route you choose. This is not legal advice.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People located in an EU country.
• Businesses and creators in the EU.
• Anyone whose in-app appeal was rejected.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

Is there anywhere to go after a final no?

In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

Where is the appeal in Accounts Center?

If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.