Platform first
Only the platform can restore access.
Home / Business and creator account help
Where should you report a hacked social media account?
A police or fraud report rarely brings the account back, but it matters when money, extortion or identity theft is involved.
Report a hacked account to the platform first, through its recovery flow. If money was taken, you are being extorted, or your identity is being used, also report to the national fraud service: Action Fraud in the UK, IC3 and the FTC in the US, the Canadian Anti-Fraud Centre, ReportCyber in Australia, and the Gardaí in Ireland.
Report fraud
When money or threats are involved.
Keep the reference
Banks and insurers may ask for it.
Where to report
- United States: the FBI Internet Crime Complaint Center (ic3.gov), and the FTC at ReportFraud.ftc.gov. If your identity is used, IdentityTheft.gov.
- United Kingdom: Action Fraud (England, Wales and Northern Ireland) or Police Scotland on 101.
- Canada: the Canadian Anti-Fraud Centre, and your local police.
- Australia: ReportCyber through cyber.gov.au, and Scamwatch for scams.
- Ireland: your local Garda station.
- EU countries: the national police cybercrime unit.
What a report does and does not do
Fraud reports help the authorities link crimes and may be needed for a bank dispute or an insurance claim. They do not usually make the platform restore your account faster. Keep the reference number and mention it if you write to the platform or your bank.
What to include
- The account username and platform.
- The date and time you lost access.
- Screenshots of any threats or ransom demands.
- Any payments made, with dates and amounts.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and what you can still see or do.
- We tell you honestly whether this is something we can help with.
- We map the recovery routes that fit what the hacker changed and prepare the reports.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People in the US, UK, Canada, Australia or Ireland whose account was hacked.
- Businesses that lost money through a hacked account.
- Anyone being threatened by the person who took the account.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Will the police get my account back?
Usually not. Account access is restored by the platform through its own recovery process.
Is it worth reporting if no money was lost?
If someone is threatening you or using your identity, yes. Otherwise, the platform report is the main step.
A hacker is threatening to leak photos. What do I do?
Do not pay. Keep the messages, report to police, and see our sextortion guide.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a hacked Instagram account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.