EU
Statement of reasons, complaint, dispute body.
Home / Your rights when an account is banned
What are your rights when Instagram or Facebook disables your account?
Rights differ a lot by country. In the EU they are strongest. Here is what each one gives you, in plain words.
In the EU, the Digital Services Act gives you a statement of reasons, an internal complaint at no cost and a certified out-of-court dispute body. In the UK, data protection law lets you request your personal data. In the US, there is no general appeal right, but the FTC and state attorneys general take consumer complaints.
UK
Data access and ICO complaints.
US, Canada, Australia
Consumer and fraud complaints.
European Union
Under the Digital Services Act, platforms must explain restrictions with a statement of reasons, run an internal complaint system for at least six months after a decision, and engage with certified out-of-court dispute settlement bodies. See the EU DSA appeal right and Appeals Centre Europe.
United Kingdom
UK GDPR gives you the right to a copy of your personal data, which can show what was recorded about the account. If the reply is late or incomplete, you can complain to the ICO. The DSA does not apply in the UK. See a subject access request.
United States
There is no federal law giving a right to appeal an account ban. The FTC collects complaints about business practices and fraud at ReportFraud.ftc.gov, and state attorneys general take consumer complaints. Neither will decide your individual account. See FTC and state AG complaints.
Canada and Australia
Canada: report fraud to the Canadian Anti-Fraud Centre, and privacy concerns to the Office of the Privacy Commissioner. Australia: ReportCyber and Scamwatch for hacks and scams, the OAIC for privacy, and the eSafety Commissioner for online abuse. This page is general information, not legal advice.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your username, the notice and the date of each decision.
- We tell you honestly whether this is something we can help with.
- We help you put the facts in order for the route you choose. This is not legal advice.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People in the EU, UK, US, Canada and Australia after a ban.
- Businesses deciding how far to take it.
- Anyone who has run out of in-app options.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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QUICK ANSWERS
Good to know.
Do I have to appeal on the platform first?
Yes. Every route here works better, and some only work, after you have used the in-app appeal.
Do any of these force Meta to restore my account?
No. Dispute body decisions are not binding, and regulators do not decide individual accounts.
Does the DSA apply if I live in the UK or US?
No. It covers people located in the EU.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about your options after an account ban?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.