Appeal once, properly
One accurate appeal beats five rushed ones.
Home / Instagram account help
Instagram business account disabled and it is your income?
When the account is the shop window, every day offline costs you. Here is the order that protects the appeal and the business.
If your Instagram business account is disabled, appeal once from the notice, with accurate details, before the appeal window closes. Do not open replacement accounts from the same phone, as linked accounts are often removed too. Tell customers through email, your website or another channel, and save every notice with its date.
No replacement accounts
New accounts on the same device are often removed as well.
Reach customers elsewhere
Email lists, your site and Google Business Profile still work.
The first 48 hours
- Screenshot the notice, including the date and any appeal deadline shown.
- Log in from the phone you normally use and follow the appeal from the notice. Write in plain language what the business sells and why the decision looks wrong.
- If Instagram asks for ID or a video selfie, complete it once, in good light, with the name on your ID matching the account owner.
- Check Accounts Center. If the linked Facebook profile is also restricted, deal with that first, because it can block the Instagram appeal.
- Pause any ads running from the account in Ads Manager so you are not paying for traffic to a profile nobody can see.
Keeping the business running
Post a short note on your website and email list saying the Instagram account is temporarily unavailable and how to order. Update the link on your Google Business Profile. If customers DM you for orders, give them a phone number or email they can use. None of this affects the appeal.
What not to do
- Do not create a new business account with the same email, phone or device. Instagram can treat it as an attempt to get around the decision.
- Ignore strangers in your DMs who ask for your password or codes. Nobody can guarantee a reinstatement.
- Do not delete posts in bulk. It does not lift a suspension and can remove evidence that the account was genuine.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Shops, salons, studios and service businesses whose Instagram account brings in orders.
- Founders whose personal account and business account were disabled together.
- Anyone in the US, UK, EU, Canada or Australia whose main sales channel just disappeared.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
How long do I have to appeal?
Instagram usually shows the deadline on the notice. Check what your notice says and act well before it ends.
Will my followers be lost?
While the account is disabled it is hidden, not deleted. If the appeal succeeds, followers and posts usually come back with it.
Can I run my shop from a new account meanwhile?
It is risky. A new account linked to the same person or device can be removed for the same reason. Use your other channels instead.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.