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The reason is listed there.
Home / Meta ad account help
Your US small business ad account was disabled. Where do you start?
Small businesses rarely have a dedicated Meta contact. This is the order that gives the review the best footing.
If your Meta ad account is disabled, open Account Quality in Business Support Home and read the exact reason. Check billing, landing pages and business verification, fix what is listed, then request a review once as an admin. Meanwhile, keep sales going through Google Ads, email and your site.
Fix, then review
Once, as an admin.
Keep selling
Other channels keep revenue moving.
Checklist
- Screenshot the notice and the ad account ID.
- Check the payment method and any failed charges.
- Check that the landing page works and matches the ad.
- Complete business verification if prompted.
- Request a review in Account Quality.
What US owners ask
Many owners ask whether a state attorney general or FTC complaint helps. These complaints are logged but do not decide individual ad accounts. See FTC and state AG complaints.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- US small businesses and local services.
- Ecommerce stores advertising on Meta.
- Owners running their own ads.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Why do ad accounts in the US get restricted?
The usual triggers are a declined or disputed card, a billing country or currency change, a spend spike, repeated rejected ads, a login from a new country, or an admin whose own profile is restricted.
What documents pass business verification in the US?
Use an EIN confirmation letter (CP 575 or 147C), articles of incorporation or a utility bill in the business name, with the legal name and address matching the business portfolio exactly.
Where do I request the review?
Account Quality in Meta Business Suite (business.facebook.com/accountquality). Select the ad account and use Request review if shown. Meta does not state a review time.
Is there an outside appeal in the US?
There is no outside appeal body for Meta account decisions in the US, so Meta’s own review is the only formal route.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Do I need an agency to get a review?
No. Any admin can request a review.
Will Meta call me?
Some advertisers get chat or email support. Meta does not offer phone support to most small businesses.
Can I open a new ad account?
Not to get around a disabled one.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.