FTC
ReportFraud.ftc.gov.
Home / Your rights when an account is banned
In the US and thinking of reporting Meta to the FTC or your state AG?
US regulators collect complaints and look for patterns. They do not handle individual bans.
In the US you can file a complaint about Meta with the FTC at ReportFraud.ftc.gov and with your state attorney general’s consumer protection office. These complaints are logged and can inform investigations, but neither agency resolves individual account decisions. Use them alongside the in-app appeal, not instead of it.
State AG
Consumer protection office.
Alongside the appeal
Not a replacement.
When it makes sense
- A paid service, such as Meta Verified or ads, was not delivered as described.
- You were charged after losing access.
- Fraud happened through a hacked account.
How to file
- Write a short timeline with dates.
- Include usernames, amounts and reference numbers.
- File at ReportFraud.ftc.gov.
- File with your state attorney general’s consumer complaint form.
- For hacks with money lost, also report to IC3.gov.
Small businesses
If ads were charged after a hack, contact Meta through Billing and payments first. The Better Business Bureau also takes complaints. This page is general information, not legal advice.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your username, the notice and the date of each decision.
- We tell you honestly whether this is something we can help with.
- We help you put the facts in order for the route you choose. This is not legal advice.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- US users after a ban or hack.
- US small businesses with ad charges.
- Meta Verified subscribers who feel misled.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Will the FTC contact Meta for me?
The FTC does not resolve individual complaints.
Does my state AG help?
Some state offices forward complaints to the company and ask for a reply.
Should I sue?
That is a decision for a lawyer. Small claims rules differ by state, and Meta’s terms include forum clauses.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about your options after an account ban?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.