Who
EU-based users aged 16 or over.
Home / Your rights when an account is banned
Can Appeals Centre Europe review your Instagram or Facebook suspension?
Appeals Centre Europe is a certified out-of-court dispute body under the EU Digital Services Act. Here is how to use it.
Appeals Centre Europe reviews account suspensions and content decisions from Facebook, Instagram, Threads, TikTok, YouTube and Pinterest. You must be located in the EU, be 16 or over, and submit within six months of the platform decision. It currently charges users no fee. Its decisions are not binding, but platforms must engage.
When
Within six months of the decision.
Cost
No user fee at present.
How to submit
- Finish the in-app appeal and save the final decision.
- Go to appealscentre.eu and open the dispute form.
- Choose the platform and say it is an account suspension.
- Add the username, the date of the decision and the reference shown in the notice.
- Explain briefly why the decision is wrong.
What to expect
The centre publishes its own target decision times, which are longer for complex disputes. It needs the platform to share the content, which can take time. Its own reports show it overturns some account suspension decisions, not all. Languages include English, French, German, Spanish, Italian, Polish and Dutch.
Before you start
Check you are in the EU. UK, US and other users cannot use it. See your rights after a ban for other countries.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your username, the notice and the date of each decision.
- We tell you honestly whether this is something we can help with.
- We help you put the facts in order for the route you choose. This is not legal advice.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- EU users with a final suspension decision.
- EU businesses whose account was disabled.
- Creators in the EU who lost their account.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Does Meta have to follow the decision?
No. Decisions are not binding, but platforms must engage in good faith.
Can I use it for a hacked account?
It reviews platform decisions, such as a suspension. Hack recovery itself goes through the platform.
Can Unbanz submit for me?
You submit it yourself. We can help you put the facts in order.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about your options after an account ban?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.