Clean up first
Remove what the attacker added before you ask for review.
Home / Business help
Business Portfolio disabled after a hacker ran ads.
Meta often disables the whole portfolio when hijacked ad accounts break policy. The review has to show it was a compromise.
Request a review from Meta Business Support Home and say plainly that the portfolio was compromised, when it happened, what the attacker added and what you have already secured. Meta judges the portfolio on what it did, so the review works best once unknown people, ad accounts and apps are gone and two-factor is on for every admin. Keep it factual and attach nothing you cannot back up. If the review is rejected, Unbanz handles Business Portfolio recovery for a fixed $1,500, paid upfront with a 100% refund if it fails.
One clear timeline
Dates, names, amounts.
Admins only
Only an admin can request the review.
What to clean up before the review
- Unknown people and partners under Users.
- Ad accounts you did not create, and campaigns you did not run.
- Apps and system users you do not recognise.
- Payment methods you did not add.
- Turn on two-factor for every admin.
What to write
- One sentence: the portfolio was compromised on [date] and the activity after that was not ours.
- What the attacker did: new admin [name], ad accounts [IDs], ads about [topic].
- What you did: secured profiles, removed access, blocked the card, reported to [IC3 / Report Fraud / police] with reference [number].
- A request for a human review of the portfolio and its ad accounts.
Why the whole portfolio goes down
Meta can restrict a portfolio when its assets, including ad accounts a hacker created inside it, repeatedly break advertising policy. Scam crypto and fake-discount ads are the usual pattern. Because the restriction sits on the portfolio, your own Pages and ad accounts inside it can lose advertising access too, even though they did nothing wrong.
Official links
| Link | What it is for |
|---|---|
| Meta Business Support Home (Account Quality) business.facebook.com/accountquality | Restrictions on ad accounts, Pages, profile advertising and Business Portfolios. Request review starts here, for admins. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta says reviews are limited and a completed review is final. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s own checklist for ad account restrictions. |
| Hacked Facebook account www.facebook.com/hacked | Recover the personal profile first. Business access hangs off it. |
| FBI IC3 (US) www.ic3.gov/ | Report business account takeovers and fraud in the US. |
| Report Fraud (UK) www.reportfraud.police.uk/ | UK fraud and cyber crime reporting, which replaced Action Fraud. |
Want it handled for you?
Unbanz handles Business Portfolio recovery for a fixed $1,500, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Meta, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Hacker removed you as admin, Portfolio disabled, all ad accounts lost, Business Portfolio appeal links.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
How long does a Business Portfolio review take?
Meta does not publish a fixed time. It can be days or weeks.
Can I appeal more than once?
Meta limits reviews and says a completed review is final, so make the first one count.
Do I get back the money the hacker spent?
That is between you and your bank or card issuer. Dispute the charges as unauthorised.
What does Unbanz charge?
$1,500 for a Business Portfolio, upfront, with a 100% refund if it fails.