Legal name
Must match the document exactly.
Home / Meta ad account help
Which documents does Meta accept for business verification?
Most rejections come from a mismatch: the legal name, address or phone on the document does not match what you entered.
Meta business verification needs an official document showing your legal business name, plus proof of address or phone. UK companies often use a Companies House certificate, EU businesses a commercial register extract such as KvK or Handelsregister, and US businesses articles of incorporation or an EIN letter. The legal name must match exactly what you entered.
Address or phone
A utility bill or bank statement helps.
Domain
A business email on your domain speeds things up.
Examples by country
- United Kingdom: Companies House certificate of incorporation, VAT registration, or a utility bill in the company name.
- Netherlands: KvK extract. Germany: Handelsregisterauszug or Gewerbeanmeldung. France: Kbis extract.
- United States: articles of incorporation, a business licence, or the IRS EIN confirmation letter.
- Canada and Australia: provincial or federal registration, or ABN registration.
Why it gets rejected
- The legal name has a different form, such as Ltd versus Limited.
- The address on the document differs from the one entered.
- The document is cropped, expired or unreadable.
- The website does not mention the business.
Steps
- In Business Settings open Security Center and start verification.
- Enter the legal name exactly as on the document.
- Upload one clear document and confirm by email, phone or domain.
- If rejected, read the reason and fix only that.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- UK, EU and US businesses setting up verification.
- Agencies verifying a client portfolio.
- Anyone whose verification was rejected.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Which documents work in the US?
Usually an EIN confirmation letter (CP 575 or 147C), articles of incorporation or a utility bill in the business name, with the legal name and address matching the business portfolio exactly.
Which documents work in the UK?
Usually a Companies House record, a VAT certificate or a utility bill in the business name, with the legal name and address matching the business portfolio exactly.
Which documents work in Canada?
Usually CRA business number documents, articles of incorporation or a provincial registration, with the legal name and address matching the business portfolio exactly.
Which documents work in the Netherlands?
Usually a recent KvK extract or BTW (VAT) documents, with the legal name and address matching the business portfolio exactly.
Which documents work in France?
Usually a recent Kbis extract or a SIREN/INSEE notice, with the legal name and address matching the business portfolio exactly.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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QUICK ANSWERS
Good to know.
Can I use a sole trader document?
Yes, if it is official and shows the trading name and your details.
How many times can I try?
Meta does not publish a fixed number. Fix the reason each time rather than resubmitting the same document.
Does verification lift an ad restriction?
Sometimes it is the step Meta asks for. Check what Account Quality says.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.