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Your TikTok account was hacked. What now?
Hacked TikTok accounts are recovered through the login screen and TikTok’s support form. Start with your email.
If your TikTok account is hacked, secure the email or phone linked to it first, then use Forgot password on the TikTok login screen. If the hacker changed those details, use the login help form to contact TikTok with your username and proof of ownership, such as when you created the account and the device you used.
Reset from login
Forgot password, then follow the steps.
Use TikTok support
If your details were changed.
Steps
- Change the password on your email account and turn on two-factor.
- On the TikTok login screen tap Forgot password and use your phone or email.
- If that fails, use the help option on the login screen and say the account was hacked.
- Give your username, rough creation date, and the phone model you used.
- Once in, turn on two-step verification and remove unknown devices.
TikTok Shop and creator accounts
If the account sells or earns, also check payout details and Shop settings for changes once you are back in.
What to send
- Your TikTok username.
- A screenshot of the ban or warning, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened in the days before.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your TikTok username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We tell you which of TikTok’s own routes fits and help you prepare what to send.
- We stay in touch while you wait. TikTok makes the final decision, and nobody can promise the outcome.
Who this is for
- TikTok users who lost access to a hacker.
- Sellers and creators with income on the account.
- Anyone whose TikTok email was changed.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Will TikTok ask for ID?
Sometimes, to confirm ownership. Only provide it through TikTok’s own app or site.
Someone is asking for money to return it.
Do not pay. Report the messages to TikTok and to your national fraud service.
Can Unbanz log in for me?
No. Nobody should ask for your login or codes.
Do I need to share my TikTok password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a TikTok account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.