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Your backup Instagram account was suspended as well?
This is one of the most common things we hear. The new account is linked to the old one, so it inherits the problem.
Instagram links accounts by device, phone number, email, payment details and Accounts Center. When one account is disabled, a new or backup account linked to it is often removed too, sometimes for circumventing the original decision. Stop creating accounts, appeal the main one and keep the evidence that it was genuine.
Appeal the original
That is the decision that matters.
Keep proof
Screenshots, invoices and the notice dates help.
Why the backup went too
Meta’s rules let it remove accounts created to get around an enforcement action. An account made on the same phone, with the same email or number, or added to the same Accounts Center, looks like that to an automated system even when you only wanted to keep in touch with customers.
What to do now
- Stop creating new accounts on the same device or details.
- Open each notice and note which account was removed for what reason. The original reason and the backup reason are often different.
- Appeal the original account first. If the backup notice offers its own appeal, use it and say plainly that it was created to keep your business reachable.
- If your linked Facebook profile is affected, check its status in Accounts Center.
- Save the dates of every notice and decision.
If you are in the EU or UK
EU users can take a final Instagram decision to a certified out-of-court dispute body such as Appeals Centre Europe within six months. UK users can ask Meta for a copy of their personal data. See your rights when an account is banned.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People whose second or replacement Instagram account was removed within hours or days.
- Small businesses that opened a new profile to keep selling.
- Creators who lost a main and a backup account in the same week.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will a new phone fix it?
Not on its own. Accounts are linked by more than the device, and using a new phone to open new accounts can still count as getting around the decision.
Should I appeal the backup account too?
Yes, if the notice offers an appeal. Keep it short and honest about why the account exists.
Can I ever open a new account?
If the original decision stands after review, the terms you agreed to may not allow a new account. Read the notice and Meta’s terms before you try.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.