What to tell a client when their Meta account is restricted.

Clients forgive a restriction. They do not forgive surprises or broken promises.

Updated 13 November 2026

Tell the client the same day: what is restricted, what you have already done, what happens next, and that Meta makes the final decision with no fixed timeline. Don’t promise a date or an outcome, and don’t suggest running their ads through another account, which Meta can treat as circumvention. Give a plan B for revenue (email, SMS, other ad platforms) and a date for your next update. If the review fails, you can offer done-for-you recovery at fixed fees: ad account $1,200, Business Portfolio $1,500, Page $600 per Page, white-label if you prefer.

Same day

Tell them before they notice.

No promises

Meta decides; say so.

Plan B revenue

Channels you control.

First hour: message

“Meta has restricted [the ad account / the Page / the Business Portfolio] for [policy named in the notice]. Your ads are paused. We have already [checked billing, paused flagged ads, saved screenshots] and we will request a review today. Meta makes the final decision and does not give a timeline. Next update from us: [day].”

First day: what to agree

Who is admin, and who files the review. Only an admin can.
Which revenue channels to push while ads are down.
That nobody opens a new ad account in the meantime.

If the review fails

“Meta rejected the review. There are still options. We can bring in a specialist who handles these cases for a fixed fee, paid upfront with a full refund if it fails. It usually takes 3–7 days but nothing is guaranteed.”

White-label details: fees and terms for agencies.

Official links

Link	What it is for
Meta Business Support Home (Account Quality) business.facebook.com/accountquality	Restrictions on ad accounts, Pages, profile advertising and Business Portfolios. Request review starts here, for admins.
Request a review when restricted from advertising www.facebook.com/business/help/530209463124901	Only an admin can request it. Meta says reviews are limited and a completed review is final.
Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981	Meta’s own checklist for ad account restrictions.

Client ad account restricted, agency is admin, Client confidentiality, White-label for agencies.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.

CLIENTS

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