Account Quality
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Your UK business ad account was disabled?
UK businesses follow the same review as anyone else, with UK documents for verification.
If your UK business’s Meta ad account is disabled, read the reason in Account Quality, check billing and your landing page, and complete business verification with a Companies House certificate or VAT document if asked. Then request a review once as an admin. UK GDPR also lets you request the data Meta holds.
UK documents
Companies House or VAT.
Data rights
A subject access request is open to you.
Checklist
- Screenshot the notice and the ad account ID.
- Check the card and billing address match the business.
- Verify the business with Companies House details if prompted.
- Request a review once.
Other UK routes
For data concerns, see a subject access request. For fraud through a hacked account, report to Action Fraud.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- UK limited companies and sole traders.
- UK agencies with client accounts.
- Ecommerce brands selling in the UK.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Why do ad accounts in the UK get restricted?
The usual triggers are a declined or disputed card, a billing country or currency change, a spend spike, repeated rejected ads, a login from a new country, or an admin whose own profile is restricted.
What documents pass business verification in the UK?
Use a Companies House record, a VAT certificate or a utility bill in the business name, with the legal name and address matching the business portfolio exactly.
Where do I request the review?
Account Quality in Meta Business Suite (business.facebook.com/accountquality). Select the ad account and use Request review if shown. Meta does not state a review time.
Is there an outside appeal in the UK?
Ofcom regulates platforms under the Online Safety Act but does not decide individual appeals. Appeals Centre Europe is set up under EU law and is aimed at users in the EU.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Transcript
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Does the EU DSA apply to UK businesses?
No, not for UK-based accounts.
Can I complain to Ofcom?
Ofcom regulates online safety duties, not individual ad account decisions.
Will a UK phone number help?
Accurate, matching details help more than the number itself.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.