Same address
A recreated mailbox still receives Meta’s codes.
Home / Business help
We lost the business email or domain linked to Meta.
Common after a rebrand, a lapsed domain, or a deleted staff mailbox.
Get the email working again first: renew or re-register the domain, recreate the exact mailbox, and then use Meta’s normal recovery and verification emails. Meta sends codes and security notices to the address on file, so it does not matter that the mailbox is new as long as the address is the same. If the domain was bought by someone else, the old address is gone; update contact details from an admin profile that still works, or use “Request full control of a business portfolio” with your business documents. If that fails, Unbanz handles Business Portfolio recovery for $1,500, paid upfront with a 100% refund if it fails.
Domain lapsed?
Renew it before anyone else buys it.
Docs ready
Registration and domain proof.
Steps
- Check the domain at your registrar. Renew it, or recover it during the grace period.
- Recreate the mailbox exactly as it was (same address, same domain).
- From a working admin profile, update the business email and contact details in Business Settings.
- If verification is needed, use documents that match the legal name, and a website on the same domain.
- If no admin can log in, request full control with proof such as company registration and domain ownership.
If someone else now owns the domain
- Do not try to reach the old address any other way. You cannot get its codes.
- Work from a still-working admin profile, or request full control.
- Watch for phishing: new domain owners sometimes try password resets on accounts tied to the address.
Official links
| Link | What it is for |
|---|---|
| Request full control of a business portfolio www.facebook.com/business/help/474856681929983 | For people who should control a portfolio but have lost its admins. |
| Business verification www.facebook.com/business/help/2058515294227817 | Documents Meta accepts to verify a business. |
| Meta Business Help Center www.facebook.com/business/help | Search Meta’s business articles. |
Want it handled for you?
Unbanz handles Business Portfolio recovery for a fixed $1,500, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Meta, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Verification documents UK, EU, US, Domain verification problem, Portfolio 2FA lockout.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
CLIENTS
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QUICK ANSWERS
Good to know.
Does Meta care that the mailbox is new?
Meta sends to the address. A recreated mailbox on the same domain receives the same messages.
Can I change the business email if I cannot log in?
Not without admin access. That is why the domain and mailbox come first.
Do you handle this?
Yes, as a Business Portfolio case: $1,500, upfront, 100% refund if it fails.