What was restricted
Account, content or features.
Home / Your rights when an account is banned
Your ban notice gave no reason? In the EU it should.
Article 17 of the Digital Services Act sets out what a platform must tell you when it restricts your account.
Under Article 17 of the EU Digital Services Act, Instagram, Facebook and TikTok must give EU users a clear statement of reasons when they restrict an account. It should say what was restricted, the facts relied on, whether automated tools were used, the rule applied, and how to appeal. Use it to write a targeted appeal.
Why
The facts and the rule applied.
How to appeal
The routes open to you.
What it should include
- The type of restriction and how long it lasts.
- The facts and circumstances relied on.
- Whether the decision used automated means.
- The legal or contractual ground.
- Your redress options.
Using it
Quote the rule given and answer it directly in your appeal. If no reason was given, say so in the appeal, and mention it to a dispute body later. Platforms publish these statements, without personal data, in the EU DSA Transparency Database.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your username, the notice and the date of each decision.
- We tell you honestly whether this is something we can help with.
- We help you put the facts in order for the route you choose. This is not legal advice.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- EU users with a vague ban notice.
- Businesses preparing a dispute.
- Anyone who wants to know why.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Does this apply in the UK?
No. The DSA only covers people in the EU.
What if the reason is vague?
Note it in your appeal and keep the screenshot for a dispute body.
Where do I find the statement?
In the notice in the app and in Account status or Support Inbox.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about your options after an account ban?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.