Find the affected part
Account, Shop or ads.
Home / Business and creator account help
Your TikTok business account or shop was suspended?
TikTok business accounts, TikTok Shop and TikTok Ads have separate reviews. Find which one is affected first.
When a TikTok business account is suspended, check which part is affected: the account, TikTok Shop through Seller Center, or ads through TikTok Ads Manager. Each has its own appeal. Appeal from the notice, give your business details clearly, and keep orders moving through your website or other channels in the meantime.
Appeal in that tool
Each has its own review.
Keep selling elsewhere
Your site and email list.
Where to appeal
- Account: the notice in the TikTok app.
- TikTok Shop: Seller Center, Account health or Violation records.
- Ads: TikTok Ads Manager, account status.
What helps
- Business registration and a working website.
- Clear product listings that match TikTok’s policies.
- A short, factual appeal without repeated submissions.
What to send
- Your TikTok username.
- A screenshot of the ban or warning, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened in the days before.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your TikTok username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We tell you which of TikTok’s own routes fits and help you prepare what to send.
- We stay in touch while you wait. TikTok makes the final decision, and nobody can promise the outcome.
Who this is for
- TikTok sellers and brands.
- Creators with business accounts.
- Agencies running TikTok for clients.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
TikTok Shop or TikTok Business Account Suspended: What to Do.
CLIENTS
What clients say
Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Is a Shop suspension the same as an account ban?
No. A Shop can be suspended while the account stays active, and the other way round.
Can I open a new shop?
Not to get around a suspension. It can lead to further action.
Does the EU route apply to TikTok Shop?
Appeals Centre Europe covers TikTok account and content decisions. Shop decisions may fall under other rules.
Do I need to share my TikTok password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a TikTok account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.