Use the appeal
It is the main route.
Home / Meta Verified and account support
You have Meta Verified, the account was disabled, and support is not helping?
This is a common complaint. Support is tied to an active account, so once that account is disabled the routes change.
If your Meta Verified account is disabled, you usually lose support with it, because support is opened from the subscribed account. Use the appeal in the disabled notice. If another account in the same Accounts Center still has Meta Verified, open support from there and mention the disabled account by username and date.
Linked account support
Open it from an active subscribed account.
Billing separately
Stop the subscription if you want.
Routes that still work
- The appeal or request review link in the disabled notice.
- Support from another active Meta Verified account in the same Accounts Center.
- For EU users, a certified out-of-court dispute body once you have a final decision.
- For UK and EU users, a data access request to Meta.
The subscription
Check where you pay: the App Store, Google Play or Meta directly. You can cancel there. Cancellation rules depend on where you bought it.
Your rights
See your rights when an account is banned.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Instagram’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Subscribers whose verified account was disabled.
- Business owners told by support that nothing can be done.
- Creators who paid for support and want to know what is left.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Official links
QUICK ANSWERS
Good to know.
Meta Verified support closed my request with no answer. Can I reopen?
You can open a new request from the subscribed account. Reference the old number.
Does paying for Meta Verified count in my appeal?
Not formally. It shows the account was verified with your ID, which can help explain it is genuine.
Can I get the subscription money back?
That depends on where you bought it and local consumer rules. Ask the store you paid through.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Meta Verified support?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.