Profile first
Portfolio access hangs off a working Facebook profile.
Home / Business help
A hacker removed me as admin from my Business Portfolio.
The order that matters: profile, then portfolio, then money, then ads.
Recover your personal Facebook profile first at facebook.com/hacked, then ask any remaining admin to re-add you, and only if no trusted admin is left use Meta’s “Request full control of a business portfolio” route. At the same time, call your bank to block the card on the portfolio, because hijacked portfolios are usually used to run ads fast. If a security email from Meta told you about a new admin or a role change, use the link in that email to report it. If the official routes stall, Unbanz handles Business Portfolio recovery for a fixed $1,500, paid upfront with a 100% refund if it fails.
Block the card
Stop new ad charges today.
Other admins
The fastest way back in, if one is left.
The order to act in
- Secure your Facebook profile through facebook.com/hacked. Change the email password too, because the hacker may still read it.
- Ask any other admin in the portfolio to remove unknown people and re-add you as admin.
- Call your bank or card issuer, block the card linked to the ad accounts, and dispute unauthorised charges.
- Screenshot everything: Meta security emails, unknown names, ad charges, new ad accounts.
- If no trusted admin is left, use Request full control of a business portfolio.
- Once you are back in, remove unknown people, partners and apps, and require two-factor for all admins.
Signs it was a takeover, not a ban
| What you see | What it usually means |
|---|---|
| Meta email: “new admin added” or “your role changed” | Someone with access changed roles. Act on the email link. |
| Unknown ad accounts or campaigns | The portfolio is being used to spend. |
| You still log in to Facebook but the portfolio is gone | You were removed, the portfolio was not deleted. |
| Portfolio now says restricted | Meta may have caught the hacker’s activity; see the disabled-after-hack guide. |
Reporting the fraud
- US: report to the FBI’s IC3, especially if ads were charged to a company card.
- UK: Report Fraud (it replaced Action Fraud in December 2025).
- Canada: the Canadian Anti-Fraud Centre. Australia: ReportCyber.
- A report number helps with your bank dispute and gives you a dated record for Meta.
Official links
| Link | What it is for |
|---|---|
| Hacked Facebook account www.facebook.com/hacked | Recover the personal profile first. Business access hangs off it. |
| Request full control of a business portfolio www.facebook.com/business/help/474856681929983 | For people who should control a portfolio but have lost its admins. |
| Meta Business Support Home (Account Quality) business.facebook.com/accountquality | Restrictions on ad accounts, Pages, profile advertising and Business Portfolios. Request review starts here, for admins. |
| FBI IC3 (US) www.ic3.gov/ | Report business account takeovers and fraud in the US. |
| Report Fraud (UK) www.reportfraud.police.uk/ | UK fraud and cyber crime reporting, which replaced Action Fraud. |
Want it handled for you?
Unbanz handles Business Portfolio recovery for a fixed $1,500, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Meta, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Unknown admin in your portfolio, Portfolio disabled after a hack, Hacked: ads charged to my card.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Can Meta restore my admin role if the hacker removed every admin?
Meta has a route to request full control of a portfolio for people who should control it. It asks for proof that you are connected to the business, such as a verified domain or business documents.
Will I be charged for the hacker’s ads?
Charges go to the card on the ad account. Block the card and dispute the charges with your bank. Meta is a separate question.
Should I make a new Business Portfolio?
Not while the old one holds your Pages, pixel and ad history. Recover it first; a new one starts with nothing.
How much does Unbanz charge?
$1,500 for a Business Portfolio, paid upfront, with a 100% refund if it fails. Guaranteed 3–7 days.