Instagram account help

Suspended accounts

• Suspended for spam
• Suspended after a third-party app
• Suspended for nudity flag
• Suspended for bullying
• Suspended for restricted goods
• Suspended for fraud flag
• Suspension countdown
• Suspended after new-country login
• Suspended after username change
• Suspended for follow limits

Appeal problems

• No appeal option after a hack
• Appeal page looping
• Appeal window expired
• Disabled with no email
• Appeal sent twice, no reply
• Permanently disabled message
• Appeal code never arrives
• Approved but still locked
• Reinstated then disabled again
• Disabled, no reason given

Hacked accounts

• Hacker enabled two-factor
• Username changed by hacker
• Hacked account messaging followers
• No login link after a hack
• Hacked after phishing link
• Account deleted by a hacker
• Hacked business account with ads
• Instagram and Facebook both hacked
• Phone number removed after hack
• Hacker asking for payment

Identity and selfie checks

• Video selfie rejected
• Selfie verification loop
• Accepted ID documents
• ID name mismatch
• No photo ID available
• Confirm you are human loop
• Selfie with glasses or head covering
• Selfie in poor light or camera
• ID request on a business account
• Verification stuck on reviewing

Action blocked and restrictions

• Action blocked when following
• Action blocked when commenting
• Action blocked on DMs
• Action blocked on posting reels
• Action blocked when liking
• Restricted from going live
• Cannot add a link
• Cannot create a new account
• Try again later message
• Business tools restricted

Recovery by business type

• For photographers
• For restaurants and cafes
• For real estate agents
• For fitness coaches
• For musicians and bands
• For salons and barbers
• For boutique fashion brands
• For local service businesses
• For online stores
• For nonprofits and charities

What to send

• Your Instagram username (the public @handle).
• A screenshot of the notice or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened in the days before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with.
3. We prepare the appeal and the supporting details, to go through Instagram’s own channels.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People who are not sure which page fits.
• Owners with a notice they do not understand.
• Agencies helping a client.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

What changed in 2026

• When we checked on 4 November 2026, the old Instagram “my account was deactivated” form opened the Account Status help page and the Meta AI support assistant, not a form. Appeal from the notice in the app or from Accounts Center.
• Meta says it has no general public phone number for customer service (Meta Help Center). Its starting page for login and recovery problems is the Account Recovery Hub (meta.com/account-recovery-support/).
• In the EU, Appeals Centre Europe has reviewed Facebook and Instagram account suspensions since 2025, free for users, after Meta’s own appeal. In the UK, Report Fraud replaced Action Fraud on 4 December 2025 for reporting hacks and scams.

By country

Instagram disabled in the US, the UK, Canada, France.

Facebook disabled in the US, the UK, Canada, the Netherlands, France.

Instagram recovery in the US, the UK, Canada, the Netherlands, France.

Instagram suspended in the US, the UK, Canada, the Netherlands, France.

Questions people also ask (2026)

Where is the appeal in Accounts Center?

If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

Hacked and then disabled: which comes first?

Start with the hacked route (instagram.com/hacked or facebook.com/hacked), not the normal appeal, so the record shows the account was taken. Secure the linked email and phone first, then appeal the disable if a button appears. Report the scam where you live (table below).

How long does an appeal take?

Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.

Where to report a hack or scam, by country:

Country guides: US, UK, Canada, Netherlands, France.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.