Read the options
The screen may list other documents or a selfie.
Home / Instagram account help
Instagram asks for ID and you have none?
Not everyone has a passport or a licence, especially younger people. There may still be a way through.
If you have no photo ID, read the request screen closely, because it often lists other documents or a different method such as a video selfie. Do not borrow someone else’s ID. If nothing fits, explain your situation in the request and tell us what the screen offers. Some situations have no route.
Never use another person’s
Even a parent’s ID can lead to a refusal.
Explain in words
If a text box exists, say why you do not have the document.
Who commonly lacks ID
- Teens and young adults without a passport or licence.
- People whose ID is being renewed.
- People in places where ID cards are not common.
- People who lost their documents.
The age rule is separate. Instagram’s minimum age still applies to everyone.
What to try
- Read each option on the request screen and choose the one that matches your situation.
- Use the video selfie method if it is offered.
- If you are waiting on a replacement document, mention that in the explanation.
- Send us the screen if you are unsure.
We will not ask you for a document, and we will not suggest forging or borrowing one.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the verification request.
- We tell you honestly whether this is something we can help with.
- We check what is going wrong in the request and help you prepare it again properly.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People without a passport or licence.
- Anyone whose ID was lost or is being renewed.
- Owners who see only an upload option.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Stuck on “we’re reviewing your info” after verification?
That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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QUICK ANSWERS
Good to know.
Can a school card or a bank card work?
Only if the request screen lists it. Otherwise it will not be accepted.
What if I am under the minimum age?
Instagram’s age rule applies, and an appeal will not change it.
Is a video selfie enough?
Sometimes. Use it when the screen offers it.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram verification?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.