Find the named policy
The notice states which one applies.
Home / Instagram account help
Instagram restricted your business tools or professional account features?
Shopping, branded content or ads features can be limited even when the profile itself works.
Instagram can restrict business features, such as shopping, partnership ads or branded content, when a commerce or advertising rule is breached, even if the profile still works. Read the notice for which feature and policy is named, fix the item behind it, then request a review from the same screen.
Fix what it points to
Product, claim or link.
Review from the same screen
Use the button once.
What usually causes it
- Products or claims that break the commerce rules.
- Branded content tagging without disclosure.
- A connected ad account that was restricted.
- Policy flags on previous posts.
What to do
- Open the notice in Account Quality or Account Status and screenshot it.
- Correct the product, claim or disclosure it refers to.
- Request the review once and note the date.
- If the ad account is involved, see our Meta ad account pages.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We tell you what the message points to and what is worth doing, including when waiting is the right call.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Shops using Instagram shopping.
- Creators with branded content.
- Agencies running business accounts.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Does it affect the whole account?
Often just the named feature. Check the notice.
Can a new product listing fix it?
Only if the cause was the earlier listing. Fix the underlying issue first.
Is this the same as a disabled account?
No. It is a feature limit.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram restriction?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.