List connected assets
Page, ad account and catalogue.
Home / Instagram account help
Instagram recovery for online stores
A store account drives traffic and orders. If it is gone, check what else is tied to it.
An online store often has its Instagram tied to a catalogue, ads and customer service chats. If the account is disabled or hacked, gather your store domain, order records and the notice, then check which assets are connected: Facebook Page, ad account, catalogue. Use the official route, and appeal ad restrictions separately if they exist.
Collect order proof
Recent orders show a genuine business.
Separate the ad appeal
It runs through different channels.
What is at risk for an online store
- Catalogue and product tags.
- Customer service chats.
- Ad accounts and pixels tied to the page.
- Influencer and affiliate links.
What to gather before you ask for help
- Your store domain and a recent order summary, with customer details hidden.
- The notice, with the date.
- A list of connected assets: Page, ad account, catalogue.
- The email and phone linked to the account.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Instagram’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Small ecommerce stores.
- Dropshipping and print-on-demand sellers.
- Marketplace sellers with a brand account.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
CLIENTS
What clients say
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Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Will the store keep running?
The website does. Social traffic and DMs pause until the account is restored.
What if ads were running?
The ad account may need its own appeal. See our ad account pages.
Does Unbanz handle catalogues?
We help with the recovery request. Other setup is yours.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram account recovery?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $800 for one disabled, suspended or hacked Instagram account. It covers preparing and filing through Instagram’s own process for that one account. Instagram decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.