Hacked Instagram business account running ads?

What to check in Meta settings

• The list of people with access to the ad account and the business portfolio.
• Connected pages and Instagram accounts.
• Payment methods and recent charges.
• Active campaigns and who created them.

If you cannot log in to the Facebook profile behind it, treat it as a Facebook recovery too.

What to do first

1. Block the card through your bank if you cannot remove it yourself.
2. Secure the email and the Facebook login, if you still have access.
3. Remove unknown users and pause campaigns.
4. Use the hacked-account route for the Instagram account, and tell us what has been charged.

Ad accounts used for fraud can be disabled. If that happens, our ad account pages cover the appeal.

What to send

• Your Instagram username (the public @handle).
• A screenshot of the notice or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened in the days before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Instagram username and what you can still see or do.
2. We tell you honestly whether this is something we can help with.
3. We map the recovery routes that fit what the hacker changed and prepare the reports.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• Businesses that see unknown ads or charges.
• Agencies that manage client accounts.
• Anyone whose payment method is in use by someone else.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

What if a hacker changed the email and phone?

Check the old inbox for a security email from Meta about the change. It can include a link to undo it. On Instagram, use “My login details were changed” in the login help, or instagram.com/hacked.

Does a recognised device help?

Often, yes. Meta may trust a phone, browser or network you have used to log in before, so try recovery from that device and connection rather than a new one.

Hacked and then disabled: which comes first?

Start with the hacked route (instagram.com/hacked or facebook.com/hacked), not the normal appeal, so the record shows the account was taken. Secure the linked email and phone first, then appeal the disable if a button appears. Report the scam where you live (table below).

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.