Check the category
Prohibited goods cannot be listed. Restricted ones may be, with limits.
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Instagram suspended you for selling restricted goods?
Some products are not allowed to be sold through Instagram at all. Others are allowed with limits. Check which yours is.
Instagram restricts the sale of certain goods, such as drugs, weapons, vapes and some supplements, and suspends accounts that list them. If your product is legal and allowed with conditions, appeal with a clear description. If it is prohibited, an appeal will not succeed, and it is better to know that early.
Describe the product
A plain product description helps a reviewer see what it is.
Remove risky listings
Take down anything in a prohibited category before you appeal.
Prohibited and restricted
- Prohibited: illegal drugs, weapons, ammunition, and similar items.
- Restricted: alcohol, tobacco and vape products, some supplements, and age-gated goods.
- Commonly misflagged: herbal teas, protein powder, legal hemp cosmetics, kitchen knives.
- Services that sound like prohibited goods but are not.
Rules vary by country. What is legal where you sell may still be limited on the platform.
If your product is allowed
- Open the notice and request a review.
- Describe the product in plain terms, with the category and the country you sell in.
- Remove other listings that look similar but are not allowed.
- Avoid wording in captions that sounds like a prohibited product.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Small shops selling supplements, cosmetics or tea.
- Sellers whose legal products were misread.
- Brands that need to know whether a product is allowed.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can a legal product still lead to a suspension?
Yes. Automated checks flag keywords and images, and some legal products sit in restricted categories.
What if my product is prohibited?
Then an appeal is unlikely to work. We would tell you that rather than take on an appeal that has no chance.
Will changing my captions help?
Clear, accurate descriptions help future reviews. They do not undo a past flag on their own.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.