Show registration
Charity number or equivalent, and an official website.
Home / Instagram account help
Instagram recovery for nonprofits and charities
Donation links and campaigns make charity accounts a target for scammers and a frequent flag.
Charity accounts are often hacked for fake donation drives or flagged by mistake for fundraising links. If yours is affected, gather your registration number, your official website and the notice, and decide who the authorised contact is. Then use the official route, and warn supporters on other channels about any fake appeals.
Warn supporters
A hacked account may post fake fundraisers.
Name the authorised person
One trustee or staff member leads the request.
What is at risk for a nonprofit or charity
- Donation links and campaign posts.
- Volunteer and supporter messages.
- Trust built over years.
- Partnerships with other organisations.
What to gather before you ask for help
- Registration number or document, and the official website.
- The notice or error, with the date.
- The name of the authorised contact.
- The email and phone linked to the account.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and what happened to the account.
- We tell you honestly whether this is something we can help with.
- We prepare the recovery request and the supporting details for Instagram’s official process.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Registered charities and small NGOs.
- School and community groups.
- Volunteer-run campaigns.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Who should send the request?
The authorised person named on your records, not just any volunteer.
What if scammers used our name?
Tell supporters, report the fake account, and keep screenshots.
Do fundraising links cause flags?
Some third-party links are flagged. Use official, well-known donation pages.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram account recovery?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $800 for one disabled, suspended or hacked Instagram account. It covers preparing and filing through Instagram’s own process for that one account. Instagram decides the outcome. This is not a guarantee of reinstatement. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.