Original, not a copy
A photo of the real document is better than a screenshot or photocopy.
Home / Instagram account help
Instagram asked for ID: what can you upload?
Instagram wants a document that shows your name and, sometimes, your date of birth. Here is what usually works.
Instagram asks for a government-issued document with your name, and often a date of birth and photo. Typical choices are a passport, a national ID card or a driving licence. Upload a clear, uncropped photo of the original. Do not send edited scans, photos of screens, or documents that belong to someone else.
Everything readable
All four corners visible and the text sharp.
Matching details
The name should match the one on the account when possible.
What usually works
- A passport photo page.
- A national ID card, front and back where asked.
- A driving licence.
- Other documents named on the request screen for your country.
The request screen lists what is accepted for you. Follow that list over any general advice.
What to avoid
- Blurry or cropped photos, or photos of a screen.
- Documents that are expired, if the screen says valid only.
- Someone else’s document, even a family member’s.
- Edited or covered details, other than what the screen says to hide.
Your document goes to Instagram through the official screen. We never need a copy of it.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the verification request.
- We tell you honestly whether this is something we can help with.
- We check what is going wrong in the request and help you prepare it again properly.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People who got an ID request on a disabled account.
- Anyone unsure what to upload.
- Owners whose upload keeps failing.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Stuck on “we’re reviewing your info” after verification?
That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Do I have to send ID?
Only if the request asks for it. If it does, follow the steps on the official screen.
Is it safe to upload?
Only through the official Instagram screen. Never send it to a third party in a message.
Will Unbanz ask for my ID?
No. Upload it only on the official screen.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram verification?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.