Reset the password
Use the reset link in the approval email or the login screen.
Home / Instagram account help
Instagram appeal approved but you cannot log in?
An approval email and a locked screen can both be true. These are the usual causes.
After an approved appeal, the account may still reject your login because the password is out of sync, an old session is cached, or a security step is pending. Reset the password through the official link, log in from your usual device and complete any code or selfie step before trying again.
Clear the old session
Log out everywhere or reinstall the app so the old notice is gone.
Finish pending steps
A code or selfie prompt may still need to be completed.
Why it can still fail
- The app is showing a cached notice from before the approval.
- The password was reset during the process and the new one has not been used.
- A verification step is still waiting for you.
- The approval email was a fake, sent by someone else.
Check the sender of the email. Real notices come from Instagram’s own addresses, and scammers copy them.
What to do
- Open the approval email and use the link inside it, after confirming the sender.
- Reset the password and log in from your usual device.
- Complete any security step the app shows.
- If you are still locked after that, send us the screens you see.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of where the appeal stops.
- We tell you honestly whether this is something we can help with.
- We work out which official route fits where you are stuck and prepare what to send.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People who received an approval email.
- Owners who see the same lock after approval.
- Anyone unsure whether the email was real.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.
The hacker changed my email and phone. Can I still recover it?
Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Could the approval email be fake?
Yes. Check the sender, and do not enter your password on a site opened from a link you cannot verify.
Do I need to appeal again?
Not unless a new notice appears. First complete the steps from the approval.
What if the account is restored but empty?
Posts can be missing. Tell us what is gone and what you see.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram appeal?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.