Explain the link
A single sentence like stage name for the same person is enough.
Home / Instagram account help
ID name does not match your Instagram profile?
Profiles use nicknames, brand names and married names. Instagram knows that, but it helps to explain.
It is common for a profile name to differ from the name on an ID, such as a nickname, a stage name, a business name or a changed surname. If the request lets you add an explanation, say plainly how the two connect. If not, upload the document, keep other details consistent and send only what the screen asks.
Keep other details consistent
Same date of birth and country across the account and ID.
Do not edit the profile
Changing the name mid-process can raise more flags.
Why it happens
- A nickname or shortened name on the profile.
- A married or changed surname.
- A business or brand name used instead of a personal name.
- A different alphabet or transliteration.
A reviewer is looking for whether you are the person behind the account, not for an exact match.
How to prepare
- Compare your ID and your profile name and note the difference.
- If there is a text box, write one or two sentences about the connection.
- Upload a clean, complete photo of the document.
- Keep a screenshot of the request and the date.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the verification request.
- We tell you honestly whether this is something we can help with.
- We check what is going wrong in the request and help you prepare it again properly.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People who use a stage or business name.
- Owners who changed their surname.
- Anyone with a transliterated name.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Stuck on “we’re reviewing your info” after verification?
That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Will a mismatch always fail?
No. It makes the request harder, but it is not the end of it.
Should I change my profile name first?
No. Changing it mid-process can look like a new problem.
Can I use a different document?
If a second document shows the name used on the profile, it can help. Follow the official screen.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram verification?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.