Appeal once
From the notice, with accurate details.
Home / Instagram account help
Instagram disabled your account and you are in Australia?
In Australia the in-app appeal is the main route. Government services help with hacks, scams and abuse, not with bans.
If Instagram disabled your account in Australia, appeal once from the notice and complete any ID or video selfie check it asks for. If the account was hacked, report it through ReportCyber and warn your followers. If you are the target of serious online abuse, the eSafety Commissioner takes reports. None of them can reinstate an account.
Hacked
Report it through ReportCyber.
Abuse
The eSafety Commissioner takes reports.
Steps
- Screenshot the notice with the date and any appeal deadline shown.
- Appeal from the notice, logged in on the phone you normally use.
- If asked for ID or a video selfie, do it once, in good light, with the name on your ID matching the account.
- Check Accounts Center. If the linked Facebook profile is restricted too, mention it in the appeal.
- Check that any email about the account really came from Instagram before you click anything.
Privacy, scams and abuse
The Privacy Act lets you ask an organisation for the personal information it holds about you, and the OAIC takes privacy complaints. Scamwatch, run by the ACCC, collects scam reports. eSafety deals with serious online abuse and harmful content. These bodies record reports and can act within their own powers, but they do not review account bans.
Related
See Instagram suspended: how to appeal, Instagram ID verification request and where to report in Canada and Australia.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Instagram users in Australia after a ban.
- Australian small businesses and creators.
- Parents of teens in Australia.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
CLIENTS
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QUICK ANSWERS
Good to know.
Can I call Instagram?
Instagram does not offer phone support. Numbers online that claim to be Instagram support are often scams.
Can eSafety get my account back?
No. eSafety handles serious online abuse and harmful content. It does not review or reverse account bans.
Should I open a new account while I wait?
Not on the same phone or email. Linked accounts are often removed too, and it can count against the appeal.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.