Use your usual phone
Logging in from the device you normally use helps the checks pass.
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Instagram suspended after logging in from a new country?
Travelling, a new SIM or a VPN can make a login look like a takeover. Here is how to get through it.
Instagram can suspend or lock an account when a login suddenly comes from another country or an unusual network, because it looks like a takeover. Use your normal phone and network, complete the verification steps in order, and appeal from the notice if it asks for a review.
Turn the VPN off
A VPN or shared network can look suspicious. Use your usual connection.
Follow every step
Complete each verification step in order instead of skipping to the next.
Why location changes matter
Instagram compares each login with your usual devices, networks and countries. A jump to a new country, a data-center address or a different device at once can look like someone else.
- Travel and roaming SIM cards.
- VPNs and proxy services.
- Logging in from a new phone and a new country together.
- Sharing the account with a team in other locations.
What to do
- Go back to your usual device and network, if you can.
- Open the notice and complete the verification, including a code or video selfie if asked.
- If a review is offered, request it and explain that you were travelling or changed phone.
- Avoid logging in from several places while the review is open.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Travellers and people who moved country.
- Teams that share one login.
- Anyone who used a VPN to log in.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Does a recognised device help?
Often, yes. Meta may trust a phone, browser or network you have used to log in before, so try recovery from that device and connection rather than a new one.
What if a hacker changed the email and phone?
Check the old inbox for a security email from Meta about the change. It can include a link to undo it. On Instagram, use “My login details were changed” in the login help, or instagram.com/hacked.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will it clear on its own?
Sometimes a verification step is enough. If a suspension notice appears, request a review.
I run the account with a team. What now?
Agree on one way to access it. Many logins from different countries is a common cause. Official business tools are the safer route.
Can Unbanz log in from my location?
No. We never log in. We help you prepare the appeal and the details.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.