The owner sends it
Not a colleague, and not an agency.
Home / Instagram account help
Instagram asked for ID on a business account?
A business account still has a person behind it, and the request is about that person. Here is how to handle it.
On a business account, the ID request is usually about the person who controls the account, not the company. The account owner sends their own document, and a staff member should not send the director’s ID. If the request also asks for business details, send what is shown on the request screen.
Business papers if asked
Only the documents the screen names.
Keep admin roles clean
Know who has access before you start.
Why it is asked
- The account was flagged for unusual login activity.
- The account was reported for impersonation or misleading claims.
- A hacker may have taken control and the owner must be verified.
- The business connected a verified Page or ad account.
How to handle it
- Decide who the account owner is and have that person do the request.
- Use the official screen only and send the document it lists.
- If it asks for company details, use the registration paperwork that matches the name on the account.
- Share the screens with us, but never send the ID in a message.
Agencies managing client accounts should have the client submit their own ID.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the verification request.
- We tell you honestly whether this is something we can help with.
- We check what is going wrong in the request and help you prepare it again properly.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Small business owners.
- Agencies and managers working for clients.
- Founders with brand accounts.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Stuck on “we’re reviewing your info” after verification?
That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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QUICK ANSWERS
Good to know.
Can a manager send their own ID?
No. It needs to be the person who owns or controls the account.
What if the owner is abroad?
The owner can still complete it from where they are. A different phone location can be mentioned in the notes.
Should the agency handle it?
The client should, since the check is about identity.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about Instagram verification?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.