Instagram video selfie rejected again?

Frequent causes

• Poor light, or a bright window behind you.
• A cover over the front camera, a cracked lens or a blurred lens.
• The phone held too low or too far away.
• Moving too much, so the system cannot read the face.

A second person holding nothing, no one else in the frame, and a plain background help.

How to retry

1. Clean the front camera and sit in a bright room.
2. Hold the phone at eye level and keep your whole face in the frame.
3. Follow each movement slowly and wait for the prompt to change.
4. Submit once, then wait for the answer instead of repeating.

If you have tried several times, tell us what the rejection message says.

What to send

• Your Instagram username (the public @handle).
• A screenshot of the notice or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened in the days before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Instagram username and a screenshot of the verification request.
2. We tell you honestly whether this is something we can help with.
3. We check what is going wrong in the request and help you prepare it again properly.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• People rejected after several attempts.
• Owners in dim rooms or with an older phone.
• Anyone whose selfie screen stops at checking.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

How long does an appeal take?

Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.

Stuck on “we’re reviewing your info” after verification?

That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.