Revoke the app
Remove it from your connected apps and delete it from your phone before you appeal.
Home / Instagram account help
Instagram suspended after using a third-party app?
Scheduling tools, follower trackers and growth apps can all trigger a suspension. Here is what to do about it.
Instagram suspends accounts when a third-party app acts on your behalf in a way it did not authorize, or asks for your password. Revoke the app, change your password and appeal once. Say plainly which app you used and that you have removed it.
Change the password
Apps that asked for your login may still hold it. Change it where you can.
Name the app in the appeal
Saying what you used and that it is gone is more credible than staying vague.
How apps lead to suspensions
There are two common patterns. Some apps log in with your password from servers in other countries, which looks like a takeover. Others automate likes, follows or comments, which looks like spam. Either can end in a suspension.
- Follower trackers that ask for your password.
- Growth or engagement apps that follow and like for you.
- Schedulers that are not connected through the official business tools.
- Browser extensions that read or act on your account.
What to do
- Remove the app from connected apps, extensions and your phone.
- Change the Instagram password if you can still log in, and the email password too.
- Open the notice and ask for a review, naming the app you used.
- Do not log in with any other tool while the appeal is open.
What to send
- Your Instagram username (the public @handle).
- A screenshot of the notice or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened in the days before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Instagram username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Creators who used a scheduler or growth tool.
- Social media managers who gave an app access.
- Anyone who entered their password into a follower tracker.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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Updated November 2026
For Instagram, the appeal starts from the notice at login or from Account Status in the app. Meta may ask for a video selfie before it looks at the appeal. A countdown on the notice shows how long the account can still be appealed. If both Instagram and Facebook went down together, see linked accounts disabled together. All official links: Instagram appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Is using one of these apps against the rules?
Apps that ask for your password or automate actions are not allowed. Official business tools that connect through the platform’s own login are different.
Can Unbanz log in for me?
No. We never ask for your password. We help you prepare the appeal and the supporting details.
Will the appeal mention the app?
It should. A short, honest line about what you used and what you removed is better than leaving it out.
Do I need to share my Instagram password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an Instagram suspension?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.