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White label account recovery, explained for agencies.
Your client lost an Instagram or Facebook account. You sell the fix under your own brand, and Unbanz does the platform work behind the scenes.
White label account recovery means an agency sells account recovery to its own clients under its own brand, while a specialist does the platform work behind the scenes. The client only deals with the agency. Meta, or the platform concerned, makes the final decision, so no outcome can be promised.
You own the relationship
You talk to the client, set the terms and present the result. We handle the account problem with the platform.
The platform decides
Every appeal goes through the official process. Meta or the platform concerned decides, and no result is promised.
Last updated: November 2026
What the term means
White label account recovery
A service one company produces and another company sells as its own. Here: Unbanz prepares and files the appeal or username claim, and the agency presents it to its client under the agency’s name.
The word “recovery” covers a few different problems: a disabled or suspended Instagram or Facebook account, a hacked account, a restricted ad account or business portfolio, and a brand handle the client wants claimed. Each has its own official route, and the guides linked below explain them one by one.
Who does what
| Step | Agency | Unbanz | Platform |
|---|---|---|---|
| Talks to the client | Yes, always | No | Sends its own notices and codes to the account owner |
| Collects username, notice screenshot and date | Yes | Tells you what is missing | No |
| Prepares and files the appeal or username claim | No | Yes, through the official process | Receives it |
| Updates the client | Yes, in your own words | Updates you, not the client | No |
| Decides the outcome | No | No | Yes |
Nothing in this split depends on the client knowing Unbanz exists. To see exactly what a client notices, read what your client sees.
When it makes sense for an agency
- Your clients regularly run social accounts or ads for you, so a lockout hits your own work.
- You get asked for help with disabled accounts and do not want to learn appeal routes for each platform.
- You want one clear answer for clients instead of sending them to a stranger on a forum.
- You would rather keep the client relationship than refer the client away.
If you only see one lockout a year, a referral may be enough. The page on white label, referral and in-house compares the three side by side.
What you can hand over
- Disabled, suspended or restricted Instagram accounts: white label Instagram recovery.
- Disabled or locked Facebook profiles and Pages: white label Facebook recovery.
- Hacked accounts where the email, number or password was changed: white label hacked account help.
- Restricted or disabled ad accounts: white label ad account recovery.
- Brand handles a client wants: white label username claims.
Our refund policy covers username claims: 100% refund if a username claim fails. Other terms are agreed with you before work starts.
What it cannot do
Meta, or the platform concerned, makes the final decision on every appeal and claim. Nobody can promise an outcome, and this page does not.
- It cannot restore an account that the platform has removed for good.
- It does not use shortcuts or tricks. Unbanz is independent and not affiliated with Meta; for Facebook and Instagram cases it works through contacts at Meta.
- It does not take accounts that were really used to scam or abuse people.
- It never needs a client’s password or login codes.
How to start
Message us on WhatsApp or email with the client’s username, an unedited screenshot of the notice and its date. You do not have to name the client. We tell you honestly if we can help, then agree terms with you before any work begins. The full routine is on how white label account recovery works, and a checklist for the details is on the agency intake checklist.
What changed in 2026
- Meta says ad account reviews are limited, and once a review is completed the decision is final (Meta Business Help Center). Fix the cause named in Account Quality before you click Request review.
- Restrictions, reviews and business verification all sit in Business Support Home on a computer. Only an admin of the ad account or Business Portfolio can request a review.
- Meta has no general public phone line for Business Support. Eligible advertisers get chat support, and Meta Verified for business adds support access for accounts you can still log in to.
By country
Meta ad account help in the US, the UK, Canada, the Netherlands, France.
Ad account disabled in the US, the UK, Canada, the Netherlands, France.
See also
For Agencies: Client Instagram, Facebook and Ad Accounts Banned or Disabled.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
New for agencies this month: question-led pages for the situations agency owners describe most, from a client’s Instagram disabled to a whole Business Portfolio down. Start at the agency hub or questions agencies ask.
Can we refer client accounts under our own brand?
Yes. In a white-label setup you speak to the client and we work behind your brand.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
What is white label account recovery?
It is account recovery that an agency sells to its clients under its own brand. Unbanz does the platform work behind the scenes, the client deals only with the agency, and the platform makes the final decision.
Does the client know Unbanz is involved?
No. Unbanz works for the agency, behind the scenes, under the agency’s brand. The client deals only with the agency. Platform emails and checks such as codes still reach the account owner from the platform itself.
Can Unbanz promise the account will come back?
No. Meta, or the platform concerned, makes the final decision, and nobody can promise an outcome. Unbanz tells the agency honestly whether it can help before any work starts.
Is this the same as a referral?
No. In a referral the client is passed to another company and deals with it. In white label the client stays with the agency and never deals with Unbanz.
How does an agency get started?
Send a message on WhatsApp at +1 934 201 2490 or email team@unbanz.com with the username, a screenshot of the notice and its date. Terms are agreed with the agency before work starts.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.