Spend is paused
Clients feel it quickly. The facts need collecting quickly.
Home / Services
White label Facebook ad account recovery.
Spend has stopped and the client wants answers. You can hand the appeal on and keep the conversation.
White label Facebook ad account recovery lets an agency hand a restricted or disabled Meta ad account to Unbanz and remain the only contact. The partner prepares the appeal through Meta’s official routes in the background. Meta makes the final decision, and no outcome can be promised.
Right notice, right route
Restricted, disabled and payment holds are different problems.
You report
The partner supplies facts, you supply the client conversation.
Last updated: November 2026
Common ad account notices
| Notice | Usually means | Keep |
|---|---|---|
| Ad account disabled | A policy or integrity decision on the account | The full notice and the date |
| Ad account restricted | Limits on advertising until an issue is resolved | The restriction text in Account Quality |
| Payment method issues | A billing problem rather than a policy one | The error text and the payment details used |
| Business verification needed | Meta needs proof of the business | The documents the business holds |
Related pages: restricted vs disabled and Facebook ad account disabled.
Handoff for the agency
- Pause campaigns and note what ran last.
- Screenshot Account Quality, the notice and the date.
- List the admins on the business portfolio and the ad account.
- Send the details to Unbanz with the client’s go-ahead.
- Report plain facts to the client.
What to avoid while an appeal is open
- Do not open replacement accounts to carry on spending.
- Do not run the same ads from a different business asset.
- Do not edit ads without reading the notice.
- Do not file repeated requests of your own.
Repeated or contradictory requests can slow or complicate the decision.
What the client can do meanwhile
They can keep other channels running, prepare creative that follows the ad policies and gather business documents for the day Meta asks for them. The best answer when asked about timing is that Meta decides and you will report each step.
Also see
For agency-side detail, read recovery for ad agencies, the media buyer guide and agency ad account recovery.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an agency resell ad account recovery?
Yes. The agency stays the contact for the client, and Unbanz prepares the appeal through official routes behind the scenes.
What does Unbanz need?
A screenshot of the notice and Account Quality, the date, the business portfolio admins, and the client’s go-ahead. Never a password.
Can I keep running ads on another account?
Do not use other accounts to avoid a restriction. It can make things worse.
Does Unbanz run ads?
No. It handles account recovery and appeals only.
Will the ad account be restored?
Nobody can promise that. Meta decides.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.