Use the KVK extract
The name and address on your Kamer van Koophandel entry should match Meta.
Home / Meta ad account help
Ad account disabled or restricted in the Netherlands?
Dutch advertisers usually have a clear business register entry, which helps an appeal when the details match. This page is for businesses in the Netherlands with a restricted Meta ad account.
A Dutch business with a restricted ad account should check the notice in Account Quality, make sure the details match the KVK extract, clear any balance and request one review. Unbanz can prepare the appeal and the documents Meta may request. Meta makes the final decision.
Add the BTW number
Enter your VAT number in billing if you are registered.
Check the site
A clear contact page and returns policy help with ad review.
Checks specific to the Netherlands
- Use the trade name and legal name from the KVK extract.
- Sole traders (eenmanszaak) can use the KVK extract and a bank statement in the business name.
- Add your BTW-id in billing if you are VAT registered.
- Keep the ad account in euro if you invoice in the Netherlands.
- Make sure the website shows your KVK number and contact details.
Regulated advertising in Dutch
Finance, health, alcohol, gambling and housing ads have extra rules in the Netherlands. If you work in a regulated area, check your ads and pages against Meta’s policies and local rules before you appeal.
First steps, in order
- Open Account Quality and screenshot the notice and the date.
- Check the people on the portfolio and remove any admin you do not know. Turn on two-factor for the rest.
- Clear any unpaid balance and make sure the payment method is yours and current.
- Check the business name, address and website match your Dutch registration.
- Request the review once, with a short note on what you sell and what you changed.
Dutch advertisers selling across borders
Many Dutch shops sell into Belgium and Germany. Make sure prices, shipping and returns on the landing page match the country the ad targets, since mismatches cause rejections. Our Dutch pages are at unbanz.com/nl/.
Your rights in the EU
In the EU, the Digital Services Act may apply to decisions like this. Meta can give you a statement of reasons, and you may have access to an out-of-court dispute body as well as the normal review. Keep every message Meta sends you.
How Unbanz helps
We help Dutch businesses get the documents in line and prepare the appeal for Meta’s official review. You can read about the notice types on our page on restricted versus disabled and the main service page for disabled ad accounts. Meta makes the final decision.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Dutch companies and eenmanszaken.
- Webshops selling in Benelux.
- Agencies serving Dutch clients.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Meta ad account disabled in the Netherlands: quick answers (2026)
Where do I request a review for a disabled ad account in the Netherlands?
On a computer, open Business Support Home (Account Quality), pick the restricted ad account, then What you can do. Only an admin can request it. Meta’s steps: facebook.com/business/help/422289316306981.
How many reviews do I get?
Meta says reviews are limited, and once a review is completed the decision is final (facebook.com/business/help/530209463124901). Fix the cause in the notice before you click.
What business documents work in the Netherlands?
Meta may ask for your legal business name, address and an official document. In the Netherlands that is often a KvK extract (uittreksel) or a BTW-number letter from the Belastingdienst.
What ID does Meta accept for the admin in the Netherlands?
Meta usually accepts a Dutch passport, ID card (identiteitskaart) or driving licence (rijbewijs). You may cover your BSN on the image.
Does my card or billing country matter?
It can. A payment method in a different country from the business, a failed charge or a sudden spend jump can all trigger a restriction. Keep billing details matching your registered business.
Is there a Meta Business Support phone line?
No general public one. Support is through Business Support Home, Meta’s chat for eligible advertisers, and Meta Verified for business.
Is there an official body above Meta in the Netherlands?
Under the EU Digital Services Act, after Meta’s internal appeal you can take a suspension to a certified out-of-court body. Appeals Centre Europe (appealscentre.eu/) has reviewed Facebook and Instagram account suspensions since 2025, free for users. Its decisions are not binding, but platforms must engage in good faith. The ACM is the Dutch Digital Services Coordinator; it takes reports when a platform breaks its DSA duties, not individual appeals (acm.nl/nl/digitale-economie/rechten-van-ondernemers-bij-online-diensten/account-geblokkeerd-content-verwijderd).
Will a new ad account fix it?
Usually not. Meta can link new accounts to the restricted person or portfolio and restrict them too, which makes things worse.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Where do I find my KVK number?
On your KVK extract or the KVK business register.
Does Meta accept Dutch documents?
Often yes. We can add a short English summary.
Is there information in Dutch?
Yes. Our Dutch pages are at unbanz.com/nl/.
What does the DSA mean for me?
It may give you extra rights to a statement of reasons and dispute options.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.