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Agency intake checklist for account recovery requests.
A clean intake saves days of back and forth. This is the list to collect before you contact a recovery partner.
Before passing a recovery request to a partner, collect the platform, the username, a screenshot of the notice with its date, the email and number on the account, who else has access and the client’s go-ahead. Never ask for a password or a login code, under any circumstances.
Facts over stories
The notice and the date matter more than a long explanation.
Never a password
Passwords and codes stay with the client.
Last updated: November 2026
The checklist
| Field | Why it is needed |
|---|---|
| Platform and account type | Instagram, Facebook, ad account, other |
| Username or profile link | Identify the account |
| Screenshot of the notice | Shows the exact wording |
| Date the notice appeared | Helps the appeal |
| Email and phone number on the account | May be used for checks |
| Who else has access | Admins, editors, partners |
| Connected assets | Pages, ad accounts, business portfolio |
| What happened just before | Context for the request |
| Whether any appeal was filed already | Avoid conflicting requests |
| The client’s go-ahead | Needed before anyone acts |
What never to ask for
- A password.
- A login code or recovery code.
- Access to the client’s email.
- A payment card.
If a provider asks for any of these, see red flags for agencies.
How to ask
Use a form, an email or a short chat message with the list. A client under stress does better with a clear list than with an open question. If the client cannot find a field, tell them to skip it and send what they have.
Sending it to Unbanz
Send the details on WhatsApp +1 934 201 2490 or by email to team@unbanz.com. No client name is needed. Unbanz replies with the route and what to expect, and does not contact the client.
Keeping the material tidy
Store the screenshots and the date in a folder named after the matter, not the client. Delete them when the matter is closed. See client confidentiality.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
What is the minimum needed to start?
The platform, the username, a screenshot of the notice with the date and the client’s go-ahead.
Why do you need the email and phone number?
The platform may send checks to them, and the details help identify the account. Passwords are never needed.
What if the client has no screenshot?
Ask them to describe the notice word for word and to try to capture it again, without logging in repeatedly.
Do I need the client’s name?
No.
Can I use my own form?
Yes. Keep the fields the same.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.