Match the Kbis
Same name as the Kbis or SIRET record.
Home / Meta ad account help
Meta ad account disabled and your business is in France?
Meta checks whether a real business stands behind the ads. In France, your Kbis and the legal notice on your site do much of that work.
If Meta disabled the ad account of a French business, open Account Quality, read the notice and request one review. Before you do, check that the name matches your Kbis or SIRET record, the VAT number is in billing and the site shows complete mentions legales. Meta makes the final decision.
Legal notice
Mentions legales complete on the site.
Appeal once
One clear review request.
Steps
- Open Account Quality in Meta Business Suite and screenshot the notice before changing anything.
- Work out which asset is limited: the ad account, the business portfolio, a Page or an admin profile.
- Clear any unpaid balance and remove payment methods that are not in the business name.
- Make the business name and address match across the portfolio, the ad account, the website and your documents.
- Request one review, with a short note that explains what the business does.
Checks specific to France
- Use the company name from the Kbis extract, or the SIRET record for an auto-entrepreneur.
- Add your intra-EU VAT number in billing if you are registered.
- Make sure the mentions legales page shows the company name, address, SIREN and a contact.
- Alcohol advertising in France sits under the Loi Evin. If you sell wine or spirits, check the ads against it before you appeal.
Your rights in the EU
Under the Digital Services Act, Meta has to explain restrictions on business accounts too. Keep the statement of reasons. Arcom is the French coordinator for the DSA. Related: Meta ad account recovery, Meta ad account disabled in Germany and Unbanz en francais.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- French companies and auto-entrepreneurs.
- E-commerce stores selling in France and Belgium.
- Agencies running ads for French clients.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Meta ad account disabled in France: quick answers (2026)
Where do I request a review for a disabled ad account in France?
On a computer, open Business Support Home (Account Quality), pick the restricted ad account, then What you can do. Only an admin can request it. Meta’s steps: facebook.com/business/help/422289316306981.
How many reviews do I get?
Meta says reviews are limited, and once a review is completed the decision is final (facebook.com/business/help/530209463124901). Fix the cause in the notice before you click.
What business documents work in France?
Meta may ask for your legal business name, address and an official document. In France that is often a Kbis extract, an INSEE SIRENE notice with your SIREN/SIRET, or a TVA number document.
What ID does Meta accept for the admin in France?
Meta usually accepts a French passport, carte nationale d’identité or permis de conduire. Use the same name that is on the account.
Does my card or billing country matter?
It can. A payment method in a different country from the business, a failed charge or a sudden spend jump can all trigger a restriction. Keep billing details matching your registered business.
Is there a Meta Business Support phone line?
No general public one. Support is through Business Support Home, Meta’s chat for eligible advertisers, and Meta Verified for business.
Is there an official body above Meta in France?
Under the EU Digital Services Act, after Meta’s internal appeal you can take a suspension to a certified out-of-court body such as Appeals Centre Europe (appealscentre.eu/), free for users. Arcom is the French Digital Services Coordinator; it does not judge individual decisions. Out-of-court bodies propose a solution within 90 days, which the platform does not have to follow (arcom.fr).
Will a new ad account fix it?
Usually not. Meta can link new accounts to the restricted person or portfolio and restrict them too, which makes things worse.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I appeal in French?
Yes. Write in French or English. Clear facts matter more than the language.
Can an agency get my ad account back faster?
No one can speed up Meta. A clear, accurate appeal with documents that match is what helps. Meta makes the final decision.
Is there information in French?
Yes. Our French pages are at unbanz.com/fr/.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.