How white label account recovery works, step by step.

Last updated: November 2026

The seven steps

1. The client reports a problem to you. They tell you the account is disabled, hacked, restricted or that they want a handle.
2. You collect the details. Username or profile link, an unedited screenshot of the notice, the date, the email and number on the account, and the client’s go-ahead. Use the intake checklist.
3. You message Unbanz on WhatsApp or by email. Naming the client is not needed.
4. Unbanz tells you honestly whether it can help. If the situation has no legitimate route, you hear that straight away.
5. Terms are agreed between you and Unbanz before any work starts. What you charge your own client is your decision.
6. Unbanz prepares and files the appeal or username claim through the platform’s official process, then keeps you updated.
7. You pass the update on to your client in your own words, using the status update templates. The platform makes the final decision.

Who does what at each stage

What the client may still have to do

Some steps belong to the account owner and cannot be done by anyone else. A code sent to the account email, a selfie video check or an ID request goes to the owner from the platform. Tell your client to expect it and to complete it themselves. Nobody should hand over a password or a login code to make it quicker.

What happens on the Unbanz side

Unbanz picks the right official route for the type of problem, prepares the appeal or claim from the details you sent, files it and watches for the response. For a disabled account that means the in-app review or appeal form. For a hacked account it means the hacked-account tools. For a restricted ad account it means the Account Quality tools. For a handle it means the trademark or impersonation reports where they apply, and a recovery route when the handle was the client’s before.

If the platform asks for something new, you hear about it, and you decide what to tell the client.

About timing

The platform sets the pace, not Unbanz and not the agency. Some decisions arrive quickly and some take long, and a few never come. Do not give your client a date. Say what step the appeal is at, and say that the platform decides.

Wrapping up

When the platform decides, you tell the client. If the account is back, remind them to turn on two-factor authentication with an authenticator app and to add a second admin where the platform allows it. See the lockout prevention checklist. If the answer is no, what to say when it is a no and the status templates help you word it.

See also

For Agencies: Client Instagram, Facebook and Ad Accounts Banned or Disabled.