Which asset
Profile, Page, ad account or portfolio.
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Your client’s account got banned. Start here.
For agencies, SMMA owners, freelancers and white-label resellers handling disabled, restricted or hacked client accounts.
When a client account is disabled, find out which asset is affected and who holds admin access. A personal profile is appealed by its owner from the login notice. Pages, ad accounts and Business Portfolios are reviewed in Business Support Home by an admin. Agencies can work with Unbanz directly or white-label: you keep the client relationship, we work on the recovery under your brand. Meta makes the final decision.
Who is admin
Client, agency, or both.
White-label
Your brand, our recovery work.
Questions agencies ask
- My client’s Instagram got disabled. What do I do as their agency?
- Client’s ad account restricted and the agency is admin
- Agency Business Portfolio disabled, all client ad accounts down
- Business Manager restricted after adding a client
- SMMA owner profile disabled, lost all client Pages
- Franchise or multi-location Pages disabled
- All questions agencies ask
By client industry
- Restaurants
- Salons and barbers
- Dental and medical clinics
- Real estate agents
- Gyms and studios
- Ecommerce stores
- Contractors and home services
- Law firms
Official links for business assets
| Link | What it is for |
|---|---|
| Page Quality / Business Support Home business.facebook.com/accountquality | Shows restrictions on Pages, ad accounts and Business Portfolios, with a request review option. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
| Meta Business Help www.facebook.com/business/help | Help for Pages, admins, Business Portfolio and ads. |
White-label for agencies
Refer client accounts and keep your brand in front. See how white-label recovery works, become a partner, what your client sees and the intake checklist.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The account link or username, and which platform it is on.
- A screenshot of the exact notice, with the date.
- Whether an appeal was already submitted, and what happened.
- Who holds admin access: the client, your agency, or both.
- The Business Portfolio ID or ad account ID, if ads are involved.
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
By country, and access disputes
By industry
More countries
Related
Meta appeal links directory, white-label agency, white-label FAQ.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an agency appeal on behalf of a client?
For Pages, ad accounts and Business Portfolios, an admin can request a review in Business Support Home. A disabled personal profile is appealed by its owner.
Can we keep Unbanz invisible to our client?
Yes. In a white-label setup you speak to the client and we work behind your brand.
Does Unbanz need the client’s password?
No. Never share passwords or login codes.