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White label hacked account recovery.
A hacked account is stressful for the client. The first steps decide how it ends, and agencies can set the pace.
White label hacked account recovery lets an agency pass a hacked Instagram or Facebook account to Unbanz while staying the client’s only contact. The first steps matter most: do not send codes, use a trusted device and gather the platform’s emails. The platform decides, and no outcome can be promised.
Trusted device
The platform’s tools work best from a device used before.
Support from behind
The partner follows the official hacked-account routes.
Last updated: November 2026
The first steps for the client
- Check the email for messages from the platform about changes to the account and use the official link to undo them.
- Do not share login codes with anyone, including anyone claiming to help.
- Use a device and network used on the account before.
- Note the date, what changed and what the account posted.
- Send the details to the agency.
Common signs of a hacked account
- The email address or phone number on the account has changed.
- The password no longer works and the reset goes to an unfamiliar address.
- Posts or messages the client did not write.
- Unknown devices in the login history.
- Two-factor authentication changed or removed.
What to tell the partner
| Detail | Why it helps |
|---|---|
| What changed and when | Points to the right route |
| Emails from the platform | May contain the official undo link |
| Devices and places used before | Matters for the platform’s checks |
| What the hacker did | Part of the appeal and the client report |
A warning about scam helpers
After an account is hacked, the client may receive messages from people offering to get it back for a fee, often asking for logins or payments by gift card. That is a scam. Warn clients about it. Unbanz never asks for passwords and never cold-messages clients. See red flags for agencies.
After recovery
Change the password, review connected apps, remove unknown devices, set up an authenticator app and update the recovery email. Use the lockout prevention checklist.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an agency hand a hacked account to a partner?
Yes. The agency collects the details, Unbanz follows the official hacked-account routes, and the agency stays the contact.
What should the client never do?
Never share login codes or hand over a password, and ignore strangers who message first offering to get the account back.
Is the account always recoverable?
No. The platform decides and no outcome can be promised.
Does Unbanz get into the account itself?
No. Only the platform’s official routes are used.
Does the client see Unbanz?
No.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.