Asset
What is restricted.
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Questions agencies ask about banned client accounts.
Short answers to the questions we hear most from agencies.
Most agency problems come down to which asset is restricted and who holds admin access. Profiles are appealed by their owners, Pages, ad accounts and Business Portfolios by an admin in Business Support Home. Meta makes the final decision.
Admin
Who can act.
Brand
White-label or direct.
Pages for agencies
agency hub, white-label FAQ, red flags.
Official links
| Link | What it is for |
|---|---|
| Page Quality / Business Support Home business.facebook.com/accountquality | Shows restrictions on Pages, ad accounts and Business Portfolios, with a request review option. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The account link or username, and which platform it is on.
- A screenshot of the exact notice, with the date.
- Whether an appeal was already submitted, and what happened.
- Who holds admin access: the client, your agency, or both.
- The Business Portfolio ID or ad account ID, if ads are involved.
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
More agency questions
Related
Meta appeal links directory, agency hub, white-label account recovery.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Can we resell Unbanz under our own brand?
Yes. See <a href="/become-a-white-label-recovery-partner/">become a white-label partner</a>.
Who should submit the appeal for a client profile?
The profile owner, from the login notice.
Can an agency admin request an ad account review?
Yes, in Business Support Home.
Our portfolio is disabled. Do clients lose their ad accounts?
Client-owned ad accounts are separate from your portfolio.
Should we create a new Business Manager?
Not to get around a restriction.
What should we never ask clients for?
Passwords and login codes.
Can Unbanz say how long recovery takes?
No. Meta sets the pace and makes the final decision.
How do we send a client account?
WhatsApp or team@unbanz.com with the notice screenshot and account link.