Nothing from Unbanz
No messages, no invoices, no logos. Unbanz works for the agency only.
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What your client sees: nothing from Unbanz.
Unbanz works for you behind the scenes. This page lists exactly what reaches your client and what does not.
In white label account recovery your client sees nothing from Unbanz. No message, invoice or name from us reaches them. They deal with your agency only. The platform, such as Meta, may still send its own emails, codes or checks to the account owner, so prepare your client for those.
Platform messages still arrive
Meta or the platform concerned writes to the account owner. That is outside anyone’s control.
You set the story
You choose how to describe the service on your side, as long as you stay honest about outcomes.
Last updated: November 2026
What reaches the client, and what does not
| Item | Does the client see it? |
|---|---|
| A message from Unbanz | No. Unbanz writes only to the agency. |
| An Unbanz invoice or receipt | No. Terms and payment are between you and Unbanz. You invoice your client yourself. |
| The Unbanz name or logo | No. Nothing is branded for the client. |
| Emails and codes from Instagram or Facebook | Yes. They go to the email or number on the account. |
| An ID or selfie video request from the platform | Yes. Only the owner can complete it. |
| Your updates | Yes. You write them in your own words. |
How to prepare your client for platform messages
A client who gets a surprise email from Meta may panic or click the wrong link. Tell them in advance which messages are coming, that they should open them only from the official app or site, and that they should never forward a code to anyone, including you and including us.
A short note you can send
We have started the process for your account. You may get emails or codes from the platform on the account email or phone. They are real and expected. Please do not share any code with anyone. Tell me when one arrives and I will tell you what to do next.
Describing the service in your own words
You can call it your account recovery service, your platform support or whatever matches your own packaging. Stay honest about the two things that never change: a specialist does the platform work behind the scenes, and the platform decides. If a client asks you directly whether someone else is involved, answer truthfully. Using subcontractors is normal business.
What data the client shares, and with whom
The client gives the agency the username, the notice screenshot and their go-ahead. The agency passes only what the appeal needs to Unbanz. Passwords and login codes are never part of that. More on handling client details is in client confidentiality and NDAs.
The only times the client might hear about Unbanz
If you decide to tell them. Otherwise never. Unbanz does not contact your client, does not look for them and does not mention agency clients anywhere else.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Does my client see anything from Unbanz?
No. Unbanz writes only to the agency, and nothing from Unbanz is sent to the client. The client deals with the agency alone.
Will my client get emails from Meta?
Possibly. Meta or the platform concerned can send emails, codes or identity checks to the account owner during an appeal. Tell your client to expect them and to complete them personally.
Who invoices the client?
The agency does. Unbanz agrees terms with the agency only, and what the agency charges its own client is its own decision.
Should I tell my client a specialist is involved?
That is your decision, but do not deny it if asked directly. Stay honest about the outcome, which the platform decides.
Does Unbanz contact my client directly?
No. Unbanz works with the agency only and does not contact the agency’s clients.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.