Admins only
Only an admin can request a review.
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Meta ad account appeal links.
Where a restricted or disabled ad account, Business Portfolio, Page or pixel is reviewed, and who is allowed to request it.
Restricted and disabled ad accounts are reviewed from Business Support Home (Account Quality), on a computer, by an admin. Open the restricted asset, then What you can do, then Request review where it is offered. Fix the cause first: the ad, the landing page or the payment method. Meta says reviews are limited and a completed review is final. The Meta support chat is for advertisers and may not be offered on every account. Meta makes the final decision.
Fix first
Change the ad or page before asking.
One review
A completed review is final.
Which asset is restricted?
- The ad account: Account Quality shows it under the business. See ad account restricted.
- Your personal profile cannot advertise: the review is on your profile in Account Quality. See profile vs ad account.
- The Business Portfolio: see Business Portfolio restricted.
- Payment failed: see payment declined.
Ad account and Business links
| Link | What it is for |
|---|---|
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Business Support Home (Account Quality) business.facebook.com/accountquality | The one place that shows ad account, Page, pixel and Business Portfolio restrictions, with Request review where it is offered. |
| Business Help Center www.facebook.com/business/help/ | Help articles for ads, billing and Business Portfolios. |
| Advertising Standards transparency.meta.com/policies/ad-standards/ | The ad rules. Find the section your rejection or restriction names, and fix it on the ad and landing page first. |
Meta-wide pages
| Link | What it is for |
|---|---|
| Account Recovery Hub www.meta.com/account-recovery-support/ | Meta’s own starting page for Facebook, Instagram and Threads login and recovery. |
| How Meta disables accounts transparency.meta.com/enforcement/taking-action/disabling-accounts/ | Meta’s explanation of why and when accounts are disabled. |
| Community Standards transparency.meta.com/policies/community-standards/ | The rules most Instagram and Facebook notices point to. |
Before you request a review
- Read the policy named in the notice.
- Edit or remove the ads it points to, and check the landing page says the same as the ad.
- Make sure the payment method is in the business’s name and any balance is clear.
- Confirm two-factor is on for every admin.
- Then request the review once, with a short note on what you changed.
What to write
State what the business sells, who runs the account, what you changed and why you believe the ads follow the policy. See ad account appeal: what to write.
Meta support chat
Some advertisers see a chat or email option inside the Business Help Center. It can explain a restriction but does not overturn it. See support chat for disabled ad accounts.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is not Meta or Snap and cannot see inside their systems; the platform makes the final decision.
More official link directories
- TikTok appeal links
- WhatsApp banned number links
- Threads appeal links
- Instagram Professional account links
- Facebook Marketplace links
- Business Portfolio (Business Manager) links
- Australia and UAE versions
For agencies and local businesses
- Agencies: client accounts banned or disabled
- Questions agencies ask
- Agency portfolio disabled, all client ad accounts down
- Restaurants, salons, clinics, real estate, gyms, ecommerce, contractors, law firms
Related ad account situations
Related
Meta appeal links directory, ad account notice types, appeal form erroring, ad account recovery.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
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Updated November 2026
New this month: country and platform versions of this directory. See USA, UK, Canada, Australia, UAE, France, Nederland, plus TikTok, WhatsApp and Threads. Meta does not take appeals by email or phone.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Where do I appeal a disabled Meta ad account?
In Business Support Home (Account Quality), on a computer, as an admin. Open the asset and use Request review if it is offered.
Can I request a second review?
Meta says once a review is completed the decision is final.
Should I open a new ad account?
Opening new accounts to get around a restriction can be treated as circumventing systems and can make things worse.
Is there a phone number for Meta ads?
No general one. Some advertisers get chat or email support inside the Business Help Center.