Read the asset
Ad account, Page, portfolio or personal profile.
Home / Meta ad account help
Is it the ad account, or your personal profile?
Ads and personal profiles use different notices and different appeal paths. Mixing them up wastes the one clear request you get.
A Meta ad account restricted from advertising is not the same as a disabled personal Facebook profile. Open Account Quality for ads and the login notice for the profile, then fix the asset the message names. An ad restriction often leaves the profile working; a disabled profile can cut off Pages and ads you admin. Meta makes the final decision.
Use the right screen
Account Quality for ads; the login notice for a profile.
Fix then request
Change the cause, then one clear review.
How to tell them apart
- Restricted from advertising: you can often still use Facebook and Instagram, but ads will not run. The detail sits in Account Quality.
- Disabled personal profile: you cannot use the profile, and Pages or ad accounts where you were the only admin may be cut off.
- Business portfolio restriction: several ad accounts under one portfolio can be limited together.
- Page restriction: the Page cannot run ads or post, while your personal login may still work.
What to do for each
- Screenshot the exact notice and note which asset ID it names.
- For an ad restriction, fix the cause first, then request one review. See Meta ad account restricted and fix the cause before the appeal.
- For a disabled personal profile, appeal from the login notice. See Facebook disabled: how to appeal.
- Ask another admin to check Pages and ads if your profile is the one that is down.
Related
See restricted vs disabled ad accounts and profile disabled while managing Pages.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Advertisers who see a restriction and are not sure which asset it hits.
- Business owners whose personal profile and ad account both look wrong.
- Agencies sorting client portfolios after a notice.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can an agency get my ad account back faster?
No one can speed up Meta. A clear, accurate appeal with documents that match is what helps. Meta makes the final decision.
Can I run ads from a new ad account while my profile is disabled?
Often no. A disabled personal profile can block the tools you need, and a new ad account tied to the same people can pick up limits too.
Does fixing billing help a disabled profile?
Billing fixes help payment-related ad restrictions. A disabled personal profile needs the profile appeal, not a billing change.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.