What to send, and what to keep to yourself

Helpful details

• The username or profile link.
• A screenshot of the notice, with the date if shown.
• When it happened and what changed just before: new phone, travel, a new app, a hack.
• Whether you already appealed, and what the reply said.
• For hacks: the email or phone that was on the account before.

Never send

• Your password.
• Six-digit login codes or backup codes.
• Access to your email inbox.
• Your ID document, unless it is inside Instagram's or Facebook's own upload screen.

What happens next

We read what you sent and tell you honestly whether we can help. Fixed fees, paid upfront by card, with a 100% refund if the case fails. The platform makes the final decision.

Related

See Instagram suspended appeal, Facebook disabled appeal, Is Unbanz legit?, Is an unban service safe?, Hacked Instagram recovery.

What to send

• Your profile link or username.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your profile link and a screenshot of the message.
2. We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
3. We prepare the appeal and the supporting details, to go through Instagram’s own channels.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• Instagram users in United States, United Kingdom, Canada.
• Businesses and creators whose account carries their work.
• Anyone who has tried the official route and is stuck.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Questions people also ask (2026)

Is there anywhere to go after a final no?

In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

Where is the appeal in Accounts Center?

If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.