Billing screen
Use Meta’s own amount due.
Home / Guides
Ad account disabled with an open balance.
Clear what billing Meta shows, then request a review once if it is offered. Do not open a new ad account to dodge it.
A disabled Meta ad account can still show an open balance, failed charges or amount due. Open Business Support Home and billing on a computer as an admin, screenshot both, settle only what Meta’s own billing screen shows, then request a review once if offered. Opening a new ad account to avoid the restriction can be treated as circumventing systems. Meta makes the final decision.
One review
After you fix what you can.
No new account
Do not dodge the restriction.
Order that usually makes sense
- Confirm you are still an admin of the Business Portfolio and the ad account.
- Open Business Support Home and read the exact reason on the ad account.
- Open billing and payment methods. Note any open balance, failed payment or unpaid amount Meta lists.
- Update an expired card or fix a declined method only inside Meta’s billing tools.
- If Request review is offered, write a short note: what the business sells, what you changed, and that you want the ad account reviewed.
- Keep ads and landing pages aligned with Advertising Standards before you ask.
Related: Meta ad account restricted, ad account appeal links, payment declined, after a chargeback.
Official links
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Ad account billing and payments www.facebook.com/business/help/953826331734492 | How Meta handles billing, open balances and payment methods on ad accounts. |
| Advertising Standards transparency.meta.com/policies/ad-standards/ | The ad rules. Find the section your rejection or restriction names, and fix it on the ad and landing page first. |
| Business Help Center www.facebook.com/business/help/ | Help articles for ads, billing and Business Portfolios. |
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta appeal links directory, restricted vs disabled, Business Manager disabled.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Will paying the balance restore the ad account by itself?
Not always. A policy restriction still needs its own review. Paying only settles the billing side.
Should I dispute the charge with my bank?
A chargeback can itself trigger or worsen ad account problems. Use Meta’s billing tools first.
Can I move spend to a new ad account?
Creating new ad accounts to avoid a restriction can make things worse.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.