Account Quality
The reason is listed there.
Home / Meta ad account help
Which ad account notice are you looking at?
Account Quality shows the reason. The reason tells you what to change before you request a review.
Meta ad account notices fall into a few types: policy restrictions, payment problems, landing page issues, misleading claims and takeovers after a hack. Open Account Quality, read the reason, fix that cause, then request one review that says what changed. Meta makes the final decision.
Fix first
Change the cause before the review.
One review
Say what changed, in a few lines.
Notices by type
Restricted from advertising
A general restriction, often after rejected ads. See ad account restricted and fix the cause before the appeal.
Payment issue
A failed charge, an unpaid balance or a flagged card. See payment restrictions.
Landing page
The page does not match the ad, or looks unsafe. See landing page issues.
Misleading claims
Health, money or before-and-after claims. See misleading claims.
Disabled after a hack
Ads you did not create, charged to your card. See ad account disabled after a hack.
Business portfolio two-factor
Admins locked out by a two-factor rule. See business portfolio two-factor.
Not sure which one you have?
Want it done for you? See fixed fees for Meta ad account recovery. Your password stays with you.
Related
See Meta ad account help, Ad account restricted, Fix the cause first.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Meta ad users in United States, United Kingdom, Germany.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Should I open a new ad account?
Not during a review. It can pick up the same restriction.
Can Unbanz help lift a restriction?
No. Help with diagnosis and wording is possible. The decision stays with Meta.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.