Different assets
Page vs ad account.
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Page restricted, but the ad account looks fine.
These are separate assets. Fix and review the Page, not a healthy ad account.
A Facebook Page can be restricted from advertising, unpublished or limited while the linked ad account still shows as active. Open Business Support Home, select the Page (not the ad account), read the reason, and request a review for the Page if offered. Ads that need that Page as the identity will still fail until the Page is cleared. Meta makes the final decision.
Review the Page
Do not waste the ad account review.
Ads need the Page
Delivery can still stop.
How to tell the layers apart
- Page restricted from advertising: the Page cannot be used as the ads identity. See Page restricted from advertising.
- Page unpublished: the Page is hidden from the public. See Page unpublished vs account disabled and Page unpublished: what to do.
- Ad account OK: billing and the ad account status look fine, but campaigns that require the restricted Page will not deliver normally.
- Personal profile: if your login is also limited, that is a third layer. See profile vs ad account vs Page.
Steps
- Screenshot Account Quality with the Page name and reason visible.
- Confirm the ad account is not also listed as restricted.
- Request a review on the Page only, once, with what you changed on the Page or its content.
- Ask another Page admin to check if you lost admin access.
- Do not create a replacement Page while a review is open.
Directories: Meta appeal links directory, ad account appeal links.
Official links
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Business Help Center www.facebook.com/business/help/ | Help articles for ads, billing and Business Portfolios. |
| Facebook Help Center www.facebook.com/help/ | Searchable help articles, including the rule your notice refers to. |
Before you open any link
- Screenshot the full notice, including the date and any reference number.
- Use the phone or computer you usually log in from, on your normal network, without a VPN.
- Appeal once, in plain words. Repeated or copy-pasted appeals do not help.
- Do not make a new account while you wait.
- There is no “private” or “direct” appeal link. Use the official links on this page, or send us your case.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta appeal links directory, Facebook Page restricted guide, profile disabled, Pages lost.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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QUICK ANSWERS
Good to know.
Why do ads stop if the ad account is fine?
Many ads need an eligible Page as the identity. A restricted Page blocks that even when the ad account itself is open.
Can I switch the ads to another Page?
Only if that Page is eligible and allowed for your business. Creating a copycat Page can lead to more restrictions.
Who can request the Page review?
A Page admin, from Business Support Home on a computer.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.